Privacy Policy

01

Scope and who controls your data

This Privacy Policy explains how the Axion contracting entity identified on your checkout, invoice or order confirmation processes personal information in connection with Axion Funded. That entity is normally the data controller for account, order, programme and support information.

Some providers—such as banks, card networks, payment processors, identity-verification services, trading platforms or analytics providers—may act as independent controllers for their own processing. Their notices apply in addition to this policy.

This policy covers information collected through axionfunded.com, portal.axionfunded.com, the payment flow, Axion dashboards, emails, support requests and authorised integrations.

02

Information we collect

Depending on how you use Axion, we may collect:

Category	Examples
Account and identity	Name, date of birth, username, email, telephone number, country, address, identity documents, selfie or liveness result, verification status.
Orders and payments	Order number, programme, price, currency, coupon, payment status, billing details, provider reference, wallet transaction reference, chargeback and refund records. Complete card numbers are handled by the payment provider.
Trading and programme activity	Account identifiers, platform, balances, equity, orders, positions, timestamps, objectives, drawdown, rule events, device or strategy indicators and reward requests.
Technical and usage	IP address, browser, device, operating system, approximate location, pages viewed, click path, session identifiers, referral source, UTMs, advertising click IDs, cookies and local-storage identifiers.
Communications	Support tickets, emails, attachments, call or chat records, survey responses, reviews and complaints.
Compliance and security	Sanctions or politically exposed person screening results, fraud signals, source-of-funds information, login history and investigation records.

03

Where the information comes from

We obtain information directly from you when you register, purchase, verify your identity, configure a programme, trade in the simulated environment or contact support. We also receive information automatically from your browser and devices.

Information may be received from payment processors, trading-platform providers, identity-verification services, fraud-prevention tools, analytics and advertising platforms, referral partners, publicly available sanctions sources, or another person acting with your authority.

If you provide information about another person, you confirm that you have authority to do so and have told them how their information will be used.

04

Why we use information and our lawful bases

Purpose	Typical lawful basis
Create and operate accounts; process orders; deliver programmes; calculate objectives and rewards; provide support.	Performance of a contract and steps requested before entering a contract.
Authenticate users; prevent fraud, account sharing, platform abuse, chargebacks and cyber threats.	Legitimate interests in protecting customers, systems and the business; compliance with legal obligations where applicable.
Identity, sanctions, AML and payment-ownership checks.	Legal obligations where they apply; legitimate interests in preventing financial crime and provider abuse.
Service analytics, attribution, product improvement and troubleshooting.	Consent where required for device storage or analytics; otherwise legitimate interests where permitted.
Advertising measurement, remarketing and personalised marketing.	Consent where required.
Transactional emails, security alerts and service notices.	Contract, legal obligation and legitimate interests.
Promotional email or electronic marketing.	Consent, or another lawful basis permitted by applicable direct-marketing law, with an opt-out.
Exercise legal rights, resolve disputes and maintain evidence.	Legitimate interests and legal obligations.

Where we rely on legitimate interests, we assess the necessity and balance those interests against your rights. Where processing relies on consent, you may withdraw it for future processing without affecting processing already carried out lawfully.

05

Who we share information with

We may share only the information reasonably necessary with:

hosting, cloud, database, cybersecurity, email, communications and customer-support providers;
payment processors, banks, card networks, crypto-payment providers and fraud-prevention partners;
trading platforms, market-data systems and account-provisioning providers;
identity-verification, sanctions, AML and compliance providers;
analytics, advertising and attribution providers where your consent or applicable law permits;
professional advisers, auditors, insurers, prospective investors or acquirers subject to confidentiality safeguards; and
courts, regulators, law enforcement, tax authorities or other parties where disclosure is legally required or reasonably necessary to protect rights and safety.

We do not sell personal information for money. Some privacy laws may define certain advertising or cross-context sharing more broadly; where relevant, we provide consent controls or opt-out rights.

06

International transfers

Axion and its providers may operate in multiple countries. Your information may therefore be processed outside your country, including in locations with different privacy laws.

Where required, we use recognised transfer safeguards such as adequacy decisions, approved contractual clauses, data-transfer agreements or another lawful mechanism. We also assess providers and apply technical and organisational measures appropriate to the information and risk.

You may contact support@axionfunded.com for more information about the transfer mechanism relevant to your data.

07

How long we keep information

We retain information only as long as reasonably necessary for the purposes described, including contract delivery, fraud prevention, accounting, tax, dispute and legal requirements. Typical periods are:

Record	Typical approach
Account and programme records	For the account lifetime and a reasonable period afterwards to handle support, disputes and repeat-abuse prevention.
Orders, payments, invoices and tax records	Normally retained for the statutory accounting or tax period applicable to the contracting entity.
KYC, AML and fraud evidence	For the period required by applicable law or reasonably necessary to defend against fraud and provider disputes.
Support communications	For as long as necessary to resolve the request and maintain an appropriate service history.
Analytics and advertising identifiers	According to the configured tool, your consent and the provider’s retention settings.

Information may be kept longer where litigation, a regulatory request, a chargeback, fraud investigation or legal hold applies. It may also be anonymised so it can no longer identify you.

08

Security

We use administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, alteration and disclosure. Measures may include encryption in transit, access controls, logging, least-privilege permissions, credential hashing, provider due diligence, backups and incident procedures.

No online system is completely secure. You are responsible for protecting your password, devices, email account and authentication methods. Do not send complete card details, passwords or private keys through support channels.

If a personal-data breach creates a legal notification obligation, Axion will notify affected people and authorities as required.

09

Your privacy rights

Depending on your location and the applicable law, you may have rights to:

request access to personal information and information about its use;
correct inaccurate or incomplete information;
request deletion or restriction in certain circumstances;
object to processing based on legitimate interests or to direct marketing;
receive certain information in a portable format;
withdraw consent for future processing;
appeal or complain to an applicable privacy regulator; and
receive information about significant automated decision-making, where applicable.

Submit a request to support@axionfunded.com. We may verify your identity and ask for details needed to locate the relevant records. Some information may be retained despite a deletion request where required for legal obligations, security, fraud prevention or legal claims.

If UK data-protection law applies, you may complain to the UK Information Commissioner’s Office. We encourage you to contact Axion first so we can try to resolve the issue.

10

Automated checks and profiling

Axion may use automated signals to detect suspicious logins, duplicate identities, payment fraud, sanctions risk, prohibited trading patterns, abuse of offers or technical manipulation. These tools help prioritise review and protect the platform.

Material decisions may involve human review, especially where a customer provides additional evidence or challenges a result. Where applicable law grants a right concerning solely automated decisions with significant effects, you may request information or human intervention.

11

Marketing, analytics and cookies

We use necessary technologies to operate secure sessions, remember checkout state and protect the service. With consent where required, we may use analytics to understand performance and marketing technologies to measure campaigns or show relevant advertising.

You can use the consent banner to accept or reject optional categories. Browser or device settings may also allow you to delete stored information or block technologies. Blocking necessary storage may prevent login, checkout or security functions from working.

More detail, including examples of identifiers and providers, is available in the Cookies Policy.

12

Age restrictions and children

Axion services are not directed to children and are available only to users aged 18 or older. We do not knowingly permit a child to purchase or operate an Axion account.

If you believe a child has supplied personal information, contact support@axionfunded.com so we can investigate and take appropriate action.

13

Changes and contact details

We may update this policy when services, providers or legal requirements change. The “Last updated” date identifies the current version. Material changes may also be communicated through the website, dashboard or email.

Privacy questions and rights requests should be sent to support@axionfunded.com. General support questions may be sent to support@axionfunded.com.

Operator: the Axion contracting entity identified on your checkout, invoice or order confirmation.